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Terminating Client Services

Clients that have received more than a one-time assist and are not compliant with their action plan may be subject to termination of services. In the event the client’s services are terminated, a letter is sent to the client explaining the reason(s) for the end of services. Clients may appeal the termination and their case will be reviewed to determine if the case will be reopened.  Each agency will identify a contact person.  It is a best practice to send a letter to a participant once assistance has ended.